You've recommended and installed the best-functioning computer-printer-scanner set-up I've ever had. For someone like me, a non-technical late-learner on the computer, that's been a tremendous blessing, and the result has helped to make my writing and editing work more efficient, easier, also more pleasant, to manage. I'm grateful for the quality attention you give to an individual, non-corporate customer like myself. And I've been amazed at how rapidly you've responded whenever I've called or emailed a question or a problem to you. At times it almost seemed as if you arrived at the door or called back just minutes after I hung up the phone or hit send.